PRIVACY POLICY
At Deepmala, we respect your privacy and are committed to handling your personal information responsibly and transparently. This Privacy Policy explains what information we may collect when you visit or use our website, how that information may be used, and the circumstances in which it may be shared with relevant service providers or partners.
By accessing or using the Deepmala website, including while browsing products, creating an account, placing an order, or using other available services, you acknowledge this Privacy Policy and the practices described in it.
This Privacy Policy applies to information collected through the Deepmala website and services under our control. It does not apply to websites, services, actions, or practices that are outside our ownership or control.
1. Information We Collect
We may collect information that you provide to us when you interact with Deepmala, including while registering on our website, placing an order, contacting customer support, participating in feedback or surveys, or using services that may be offered to customers.
Depending on how you use our website, the information we collect may include:
● Name
● Email address
● Phone number
● Billing address
● Shipping address
● PIN or postal code
● Gender and age, where provided
● IP address
● General location information
● Browser and device information
● Website activity and interactions
● Pages or products viewed
● Links clicked
● Products added to your shopping cart
● Information provided through feedback forms or surveys
For example, when you purchase a men’s sherwani, kurta set for men, Jodhpuri suit for men, or other men’s wedding wear, we may collect the information necessary to process and fulfill your order.
We may also collect information that you voluntarily provide through customer feedback, surveys, or similar interactions to help us understand customer preferences and improve our website and services.
Payment Information
The reference information regarding payment data contains different statements about whether payment details are collected or shared. Accordingly, Deepmala does not state that it stores or retains complete payment-card information unless such practices are specifically confirmed.
Where payment is processed through an external payment service, the payment information required to complete the transaction may be handled by the relevant payment service provider. Deepmala does not intend to retain payment information beyond what is necessary for the applicable transaction, refunds, or related business records.
2. How We Collect Your Information
We may collect information in the following ways:
Information You Provide Directly
We collect personal information that you voluntarily provide when you:
● Register or create an account on our website
● Place an order
● Provide billing or shipping details
● Contact us with a question or request
● Request assistance with an order
● Request a return, exchange, or refund
● Submit feedback or participate in a survey
● Participate in any applicable customer or reward program
Information Collected Through Website Usage
When you visit the Deepmala website, we may collect information relating to your interaction with the website. This may include pages visited, products viewed, links clicked, products added to your cart, and other website activity.
This information may help us understand how visitors use the website and improve its functionality and overall customer experience.
Cookies and Similar Website Technologies
Our website may use cookies or similar technologies to collect information about website activity and certain device or browser information.
Cookies may help the website function efficiently and provide a more relevant browsing experience. Depending on your browser or device settings, you may be able to manage or decline cookies. Disabling certain cookies may affect the availability or functionality of some website features.
3. How We Use Your Information
We may use the information we collect for purposes including:
● Processing and confirming your orders
● Providing information about order status
● Arranging shipping and delivery
● Facilitating returns, exchanges, and refunds
● Responding to customer questions and support requests
● Confirming website registration
● Helping you reset your password where applicable
● Sending important account or service-related communications
● Informing you about applicable offers, sales, or customer programs
● Notifying you about changes to our policies or terms of use
● Improving website functionality and customer experience
● Understanding how customers interact with our website
● Personalizing your website experience based on relevant activity
● Maintaining appropriate business records
● Meeting applicable legal, tax, regulatory, or other statutory requirements
● Protecting the website, our customers, and our services against fraud, misuse, or unlawful activity
For example, information relating to your browsing or purchasing activity may help us provide a more relevant experience when you explore men’s wedding outfits, wedding wear for men, festive wear for men, men’s ethnic wear, or other products available through Deepmala.
Where promotional communications are applicable, we may use your contact information to communicate information about relevant offers, sales, or customer programs.
4. How We Share Your Information
Deepmala does not sell or rent your personal information to unrelated third parties.
We may share relevant information with service providers, partners, or other entities where such information is reasonably required to provide services, process transactions, fulfill orders, operate the website, comply with legal requirements, or support our business operations.
The information shared will depend on the nature of the service being provided.
Delivery and Shipping Partners
We may share information such as your name, phone number, and shipping address with delivery, logistics, shipping, or their associated service providers where necessary to deliver your orders and facilitate applicable returns or exchanges.
This may apply when you purchase products such as wedding sherwani for men, men’s kurta, Jodhpuri suits, festive clothing, or other traditional outfits for men from Deepmala.
Payment Partners
Where payment is processed through an external payment service provider, relevant information may be shared or submitted as necessary to complete the transaction.
Payment service providers may process payment information according to their own applicable policies and security practices. Deepmala does not represent that it stores complete payment-card information where payment is processed directly by an external payment provider.
Legal and Regulatory Requirements
We may retain or disclose personal information where reasonably necessary to comply with applicable laws, regulations, legal proceedings, court orders, government requests, or requests from authorized law-enforcement or regulatory authorities.
Information may also be used or disclosed where reasonably necessary to investigate suspected fraud, theft, unlawful activity, misuse of our services, or situations involving the safety or security of individuals.
Business and Service Partners
We may work with relevant service or business partners who require limited information to provide services associated with the operation of our website and customer experience.
Where applicable, information such as website activity or interaction data may be used to help improve website functionality and provide a more relevant experience.
Deepmala does not authorize unrelated or unauthorized persons to use personal information provided through our website for purposes outside the applicable service or business requirement.
5. User Rights and Choices
You have certain choices regarding how you interact with the Deepmala website.
Browsing Without Registration
You may be able to browse and explore products on the website without creating a registered account, where the website functionality permits it.
However, using the website without registration may limit certain account-related features or personalized experiences available to registered customers.
Account Deletion
Where you have a registered account, you may request deletion of your account and associated information maintained by us, subject to information that we may be required to retain for legitimate business, legal, tax, regulatory, transaction, or other applicable purposes.
Updating Your Information
You may request to modify or correct personal information associated with your account where the relevant functionality or support process is available.
If you believe that information associated with your account is inaccurate or needs to be updated, you may contact us using the details provided in the How to Contact Us section.
6. Protection of Your Personal Information
Deepmala takes reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
Where applicable, access to registered accounts may require account credentials such as an email address and password. You are responsible for keeping your account credentials confidential and should avoid sharing your password with others.
We seek to use appropriate security practices when handling personal information. However, no method of transmitting information electronically or storing information online can provide an absolute guarantee of security.
7. Data Security Limitations
Although we take reasonable measures to protect personal information, information transmitted or stored electronically may be exposed to risks beyond our reasonable control, including unauthorized access, technical failures, malicious activity, viruses, or cyberattacks.
Accordingly, Deepmala cannot guarantee that information transmitted over the internet or stored electronically will always remain completely secure.
Nothing in this Privacy Policy should be interpreted as a guarantee of absolute protection against every possible security incident.
8. Third-Party Websites and Services
The Deepmala website may contain links or connections to websites or services that are not owned or controlled by Deepmala.
If you choose to interact with an external website or service, the privacy practices and policies of that third party may apply. Deepmala is not responsible for privacy practices, content, security, or information-handling practices that fall outside our ownership or control.
We recommend reviewing the applicable privacy policy of any external website or service before providing personal information.
9. Business, Legal, and Service Requirements
Personal information may be retained or used where reasonably necessary for legitimate business operations, including maintaining transaction records, addressing customer service matters, processing returns or refunds, preventing misuse, and fulfilling applicable tax, legal, or regulatory requirements.
Where information is required for these purposes, deletion or modification requests may be subject to applicable legal or business record-keeping requirements.
10. Changes to This Privacy Policy
Deepmala may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or applicable requirements.
When changes are made, the revised Privacy Policy will be published on the website with an updated Last Updated date.
We encourage you to review this page periodically so that you remain informed about how your information is handled.
Your continued use of the website after an updated Privacy Policy has been published will be subject to the revised policy, to the extent permitted by applicable law.
11. How to Contact Us
If you have questions, concerns, feedback, or requests relating to this Privacy Policy or the personal information associated with your use of the Deepmala website, you may contact us using the details below.
Address: Shree Balaji apparels, Sadar Bazar ,Gurgaon, Haryana - 122001
Email: deepmalamenz@gmail.com
Contact Number: 9311448110
Customer Support Timings: Monday–Friday, 10:30 AM–7:00 PM
